Effective Date: 30 June 2025
Welcome to Ossers™. By accessing or using our website, you agree to be bound by these Terms & Conditions.
1. Products and Services
All products are made to order using trusted third-party suppliers. Colours and placement may vary slightly. Estimated delivery times and shipping costs are described on our Returns & Refunds page.
All products comply with EU safety standards (GPSR). For product safety inquiries, contact us at oss@ossers.com or write to Apartado 2003, 2751-701 Cascais, Portugal.
2. Payment
We accept secure payments via PayPal (including Apple Pay and Google Pay), Credit or Debit Card, Multibanco, MB WAY, and Payshop. All listed prices include applicable VAT. All transactions are processed securely through our payment providers.
Business Information: Ossers is operated by a registered Portuguese sole trader. Fiscal Name: Rajaa Paixão, NIF: 294235663, Address: Apartado 2003, 2751-701 Cascais, Portugal, Email: oss@ossers.com, Phone: +351 910870949.
3. Intellectual Property
All content, designs, logos, and icons on this site are property of Ossers and may not be copied, reproduced, or used without permission.
4. Limitation of Liability
Ossers is not responsible for delays caused by shipping providers or supplier errors but will work to resolve any issues.
5. Governing Law
These terms are governed by Portuguese law. By shopping with us, you consent to the jurisdiction of the Portuguese courts.
6. Right of Withdrawal
You have the right to cancel your order within 14 days of receiving your product, in accordance with Portuguese consumer protection law (art. 10.º, DL 24/2014). For instructions, see our Returns & Refunds page.
7. Alternative Dispute Resolution (RAL)
For disputes regarding purchases, consumers may contact the Centro de Arbitragem de Conflitos de Consumo, Lisbon. More information is available at: https://www.centroarbitragemlisboa.pt.
8. Livro de Reclamações
You can submit complaints via the Livro de Reclamações at our store, or online at: https://www.livroreclamacoes.pt.
9. Data Protection
Your personal data is handled according to our Privacy Policy.
10. Questions
If you have questions about these Terms & Conditions, please contact us at: oss@ossers.com.